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A Pile of Sweaters

Terms and Conditions

1. INTRODUCTION (referred to as the "Website") is owned by Do is fly!.

When placing an order on this website, you are agreeing to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and Do is fly! at the point of order confirmation and acceptance.


- Select the products you want to be added to your basket
- Make sure you select the correct product and size before adding them to your basket
- After adding all items, you would like to purchase, proceed to checkout
- Be sure that the billing, shipping, email addresses and all other required details accurately
- Be sure to review the order before completing the purchase
- Submit your order and you will receive a confirmation via the email address you provided at checkout.



All purchased orders submitted by you are subject to acceptance by Do is fly!. It is possible that We may choose not to accept your order at our own discretion. Possible reasons, but not limited to, for us to not accept your order are as follows.

  • If Products showed on the Website but are not available;

  • If we cannot obtain payment authorisation;

  • If there is a shipping restrictions that apply to a Product;

  • If Products on the Website contain a manifest error such as incorrect product description or price error.

  • Suspected fraudulent activities.

We start to process your order as soon as it is submitted, therefore it is not possible to cancel your order before you have received it. You can then cancel your order by returning your goods at your own cost, following our returns process.


There might be minor differences in color and other variations in products are also possible because of different image acquisition, display technologies or other technical reasons. Do is fly! is not liable for these variations and deviations.

Dos is fly! Request you to pay attention to the washing maintenance instructions printed on the labels of the products. Do is fly! is not liable for any damage resulting from incorrect handling of products: this includes handling contrary to the instructions.



Prices displayed online usually are in GBP. 

All prices quoted at the payment stage are in GBP.

Do is fly! reserves the right to change, limit or terminate any special offers we do or that includes discounts at any time, including promotional codes and gift cards and the right to adjust the price of any product at any given time without further notice.  


All orders made on the Do is fly! website will be dispatched from the UK to the shipping address you provide at the checkout stage, orders are usually delivered on business days; except bank holidays and national holidays. Some of our delivery partners may deliver on weekends.

We aim to dispatch orders on the same day depending on the time when your order is placed. However, due to fluctuation in order volumes, this is not always possible.

Any orders with a delivery address in the United Kingdom are classified as domestic and will not incur any additional customs and import fees.

Any international orders may be subject to customs charges. We advise you to contact your local customs authorities for more information on any charges that would be incurred upon the delivery of your order. These charges are out of our control, and not quoted at checkout. If you choose not to pay the customs fee and the parcel is returned to Do is fly!, a transport and handling fee may be deducted from your refund, as this aspect of the order has gone through fulfilment. If you would like us to send the order again, we may ask for payment of the delivery fees to re-send your order.

If two or more orders are completed to the same shipping address whilst all are still in the processing stage, we may send the products out together, this is to reduce parcel volumes for couriers as well as packaging waste.

Any orders that are returned to sender due to an incorrect address, unsuccessful delivery or no collection may have a shipping and handling fee deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again, we may ask for delivery payment fees to re-dispatch your order.

Do is fly! cannot be held responsible for delay in delivery, including but not limited to the following.

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, pandemics and epidemics or the failure of public or private telecommunications networks.  



Our conditions for Returns 

In order for the products to be eligible for a return, please make sure that: *The products were purchased in the last 14 days *The products are in the original packaging *The products has not been worn *You will have to send the products back at your own cost *The following Goods cannot be returned

Due to hygiene reasons, we cannot accept returns for the below items:



We offer a 14 days exchange policy within the first 14 days from the day you receive your order.

You can exchange the same item for a different size or color if we have it in stock.

If the price has increased since your exchange was sent back, we will not charge you for any additional price changes.

Do is fly! exchanges are usually processed within 10 days of us receiving the returned item(s). The return of any product will be at your own cost. Standard delivery times will then apply for the exchanged item(s) to be delivered back to you.

We will process exchanges as fast as possible. Exchanges are processed manually, therefore you will not get an email from us when we receive the return. During busy periods some returns may be processed outside of the above timeframes.


We offer exchanges within 14 days from the day you receive your order.

Gift cards are a non-refundable item, this includes unused gift cards and partially used with an outstanding balance.

Your refunds are usually processed within 10 days of us receiving the returned item(s). Please allow an extra 14 days for your bank to make the funds available to you. We will process your refund as fast as possible. Refunds are processed manually, therefore you will not get an email from us when we receive your item(s). However, you will get an email when your refund is processed, please also check junk folders.

Orders which are placed using split payment (part Gift Card/Store Credit, part other payment method) will always be refunded to the Gift Card(s)/Store Credit first. Any remaining balance will be refunded to the other payment used, which will follow our above refund process.

During busy periods some returns may be processed outside of the above timeframes.  

Returns Refusal Rights

International returns must be labelled as a 'Return'on any paperwork to avoid incorrect customs charges. You should not state the value you paid for the item(s). For sake of clarity, if you state the item value on paperwork, we will pay import duty, taxes, and a processing fee for an item we have not paid you for. This is incorrect as we have not purchased the items from you, you are simply returning them back to us. Any fees we incur, from paperwork, filled out wrongly, will be chargeable or deductible from repayments or store credit.

We reserve the right to reject processing any returns that are not received to our returns address, we, therefore, request you use a Tracked and/or Signed for Service back to our returns address.

We reserve the right to reject processing any returns received after 14 days of you receiving your order. Your returned item(s) will then be sent back to your shipping address.

We stand-in reserve the right to reject a refund or exchange for any of the following reasons: An item has been worn/used, washed, is without tags/original packaging, not in a complete saleable condition, is dirty/scented or covered in hair.

Returning Goods:

  It is your full responsibility to return the goods back to us, at your own cost and risk. You should send the Goods to the following address: [46 EELBROOK AVENUE BRADWELL COMMON, MK13 8RA, MILTON KEYNES, UNITED KINGDOM] We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend that ensure the return and use a trackable mail service.  


All trademarks, service marks, logos and trade names that appear on Do is fly! products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Do is fly!. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.


We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.

Please check Do is fly! Terms and Conditions periodically for changes. This page was last updated on the 19th, January 2022.

Feel free to contact us if you do have any questions about our Returns and Refunds Policy, please contact us:  

  • By emailing us at: [This email address is being protected from spambots. You need JavaScript enabled to view it.]

If you have any further questions about the use of Cookies on our website, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you

Etin Nosa

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