POLICIES AT DOISFLY!

SHIPPING, DELIVERY AND CUSTOMS

All orders made on the Do is fly! website will be dispatched from the UK to the shipping address you provide at the checkout stage, orders are usually delivered on business days; except bank holidays and national holidays. Some of our delivery partners may deliver on weekends.

We aim to dispatch orders on the same day depending on the time when your order is placed. However, due to fluctuation in order volumes, this is not always possible.

Any orders with a delivery address in the United Kingdom are classified as domestic and will not incur any additional customs and import fees.

Any international orders may be subject to customs charges. We advise you to contact your local customs authorities for more information on any charges that would be incurred upon the delivery of your order. These charges are out of our control, and not quoted at checkout. If you choose not to pay the customs fee and the parcel is returned to Do is fly!, a transport and handling fee may be deducted from your refund, as this aspect of the order has gone through fulfilment. If you would like us to send the order again, we may ask for payment of the delivery fees to re-send your order.

If two or more orders are completed to the same shipping address whilst all are still in the processing stage, we may send the products out together, this is to reduce parcel volumes for couriers as well as packaging waste.

Any orders that are returned to sender due to an incorrect address, unsuccessful delivery or no collection may have a shipping and handling fee deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again, we may ask for delivery payment fees to re-dispatch your order.

Do is fly! cannot be held responsible for delay in delivery, including but not limited to the following.

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, pandemics and epidemics or the failure of public or private telecommunications networks.  

EXCHANGES AND REFUNDS CONDITIONS

Our conditions for Returns 

In order for the products to be eligible for a return, please make sure that: *The products were purchased in the last 14 days *The products are in the original packaging *The products has not been worn *You will have to send the products back at your own cost *The following Goods cannot be returned

Due to hygiene reasons, we cannot accept returns for the below items:

UNDERWEAR, HEADWEAR (CAPS), HATS, BEANIES, MASKS & SOCKS.

Exchanges

We offer a 14 days exchange policy within the first 14 days from the day you receive your order.

You can exchange the same item for a different size or color if we have it in stock.

If the price has increased since your exchange was sent back, we will not charge you for any additional price changes.

Do is fly! exchanges are usually processed within 10 days of us receiving the returned item(s). The return of any product will be at your own cost. Standard delivery times will then apply for the exchanged item(s) to be delivered back to you.

We will process exchanges as fast as possible. Exchanges are processed manually, therefore you will not get an email from us when we receive the return. During busy periods some returns may be processed outside of the above timeframes.

Refunds

We offer exchanges within 14 days from the day you receive your order.

Gift cards are a non-refundable item, this includes unused gift cards and partially used with an outstanding balance.

Your refunds are usually processed within 10 days of us receiving the returned item(s). Please allow an extra 14 days for your bank to make the funds available to you. We will process your refund as fast as possible. Refunds are processed manually, therefore you will not get an email from us when we receive your item(s). However, you will get an email when your refund is processed, please also check junk folders.

Orders which are placed using split payment (part Gift Card/Store Credit, part other payment method) will always be refunded to the Gift Card(s)/Store Credit first. Any remaining balance will be refunded to the other payment used, which will follow our above refund process.

During busy periods some returns may be processed outside of the above timeframes.  

Returns Refusal Rights

International returns must be labelled as a 'Return'on any paperwork to avoid incorrect customs charges. You should not state the value you paid for the item(s). For sake of clarity, if you state the item value on paperwork, we will pay import duty, taxes, and a processing fee for an item we have not paid you for. This is incorrect as we have not purchased the items from you, you are simply returning them back to us. Any fees we incur, from paperwork, filled out wrongly, will be chargeable or deductible from repayments or store credit.

We reserve the right to reject processing any returns that are not received to our returns address, we, therefore, request you use a Tracked and/or Signed for Service back to our returns address.

We reserve the right to reject processing any returns received after 14 days of you receiving your order. Your returned item(s) will then be sent back to your shipping address.

We stand-in reserve the right to reject a refund or exchange for any of the following reasons: An item has been worn/used, washed, is without tags/original packaging, not in a complete saleable condition, is dirty/scented or covered in hair.

Returning Goods:

  It is your full responsibility to return the goods back to us, at your own cost and risk. You should send the Goods to the following address: [46 EELBROOK AVENUE BRADWELL COMMON, MK13 8RA, MILTON KEYNES, UNITED KINGDOM] We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend that ensure the return and use a trackable mail service. 

At Do Is Fly, we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Providing your personal information to us is optional and can only be done by completing one of our contact forms on the website, via email or by calling us on the telephone. We collect information about you for 2 reasons: firstly, to process your query and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us by unsubscribing from any email sent from us. This will permanently remove you from being sent marketing and/or information emails from Do Is Fly.

The type of information we will collect about you includes:

• Your name

• Address

• Phone number

• Email address

• Requirements

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should contact us.